Last updated: September 4, 2026
Please read this policy carefully. Your satisfaction is our priority, and we want to ensure a transparent and hassle-free experience by outlining our strict procedures for returns, refunds, and cancellations.
We do not accept returns, exchanges, or issue refunds for a "change of mind." Once an order has been packed for shipping or successfully delivered, the purchase is considered final unless the item is proven defective, damaged, or incorrect according to the procedures below.
To be eligible for any return, exchange, or refund due to damage or receiving an incorrect item, you must strictly follow this procedure upon delivery:
Failure to provide a clear, uncut unboxing video or failure to report the issue in front of the delivery person will result in the immediate rejection of your return, refund, or exchange request.
If you receive a damaged or incorrect item and successfully follow the mandatory inspection and unboxing video procedure:
There is strictly no return, exchange, or refund policy for fragile items. While we ensure secure packaging and are happy to provide detailed photos of fragile items upon request before dispatching the parcel, SAMS Diecast takes no responsibility for any damage that occurs during shipping and transit for these specific items.
Standard In-Stock Orders:
You may cancel a standard order at any time, but refunds for advance payments are determined by the fulfillment status of your parcel:
Pre-Orders:
Advance payments (partial or delivery charges) required to secure pre-orders are strictly non-refundable, even in the event of manufacturer delays. Refunds for pre-orders will only be issued if the manufacturer officially cancels the release or if SAMS Diecast is entirely unable to fulfill the order.
All approved refunds (for returns, standard order cancellations before packing, or canceled pre-orders) will be initiated exclusively via bKash. Once a refund is approved by our team, please allow up to 3 business daysfor the funds to be successfully processed and credited to your account.
To initiate a cancellation, report a damaged item during delivery, or if you have any questions about this policy, please contact our customer service team immediately.
Phone: 01625286845
Last updated: September 4, 2026
Please read this policy carefully. Your satisfaction is our priority, and we want to ensure a transparent and hassle-free experience by outlining our strict procedures for returns, refunds, and cancellations.
We do not accept returns, exchanges, or issue refunds for a "change of mind." Once an order has been packed for shipping or successfully delivered, the purchase is considered final unless the item is proven defective, damaged, or incorrect according to the procedures below.
To be eligible for any return, exchange, or refund due to damage or receiving an incorrect item, you must strictly follow this procedure upon delivery:
Failure to provide a clear, uncut unboxing video or failure to report the issue in front of the delivery person will result in the immediate rejection of your return, refund, or exchange request.
If you receive a damaged or incorrect item and successfully follow the mandatory inspection and unboxing video procedure:
There is strictly no return, exchange, or refund policy for fragile items. While we ensure secure packaging and are happy to provide detailed photos of fragile items upon request before dispatching the parcel, SAMS Diecast takes no responsibility for any damage that occurs during shipping and transit for these specific items.
Standard In-Stock Orders:
You may cancel a standard order at any time, but refunds for advance payments are determined by the fulfillment status of your parcel:
Pre-Orders:
Advance payments (partial or delivery charges) required to secure pre-orders are strictly non-refundable, even in the event of manufacturer delays. Refunds for pre-orders will only be issued if the manufacturer officially cancels the release or if SAMS Diecast is entirely unable to fulfill the order.
All approved refunds (for returns, standard order cancellations before packing, or canceled pre-orders) will be initiated exclusively via bKash. Once a refund is approved by our team, please allow up to 3 business daysfor the funds to be successfully processed and credited to your account.
To initiate a cancellation, report a damaged item during delivery, or if you have any questions about this policy, please contact our customer service team immediately.
Phone: 01625286845
